Category - Diana MIHAIU

Building a sustainable performance system at the level of the local public administrations must have as starting point the local public administration’s (LPA) mission and must go down to the level of the individual. This system must follow the external performance that it delivers to the citizens, the outcomes generated, but also the internal performance which suggests how to achieve the external performance. We propose in this regard the simultaneous use of the Balanced Scorecard tool for managing the internal performance and the Public Service Value Model for measuring the external performance measurement which derives from the organization's mission. In the second part of the work we analyzed comparatively the external performance created by the county capitals of Romania in the year 2013 using the Public Service Value Model (PSVM). Based on this analysis, the county capitals of Romania can be divided in the following categories: high performance organizations (value driven)...